FAQ (Frequently Asked Questions)

5. Is physical therapy painful?

Most people come to physical therapy because they are in pain, and the ultimate goal of physical therapy is to provide pain relief. It is very important that you communicate the intensity, frequency, and duration of pain to your therapist. Without this information, it is difficult for the therapist to adjust your treatment plan.

6. What if my problem comes back?

It is not uncommon for a problem you thought was gone to resurface. If this happens, give us a call and we will either

a. Suggest you book another appointment
b. Suggest you book an appointment with your doctor
c. Suggest you change aspects of your routine/refrain from certain activities which may be the problem

7. Do I need a doctor’s referral to come in?

A doctor’s referral is not required to receive physiotherapy treatment; however some private insurance companies require proof of a doctor’s referral before they will cover any treatment. Each company and plan is different so we advise you check your personal plan. Only some WSBC and ICBC claims require doctor’s referrals. This information can be obtained from your case manager.
WSBC Phone number: 1.888.967.5377 (Toll free claims call center)
ICBC Phone number: 604-520-8222

8. Do you do direct billing for extended medical?

We can currently direct bill to many companies. Unfortunately are unable to direct bill to Sunlife if it is through Teck. Find more information on our insurance page.

9. Do I need to bring anything to my appointment?

If you have a referral from the doctor, please bring it so we can scan it to keep on file. Also bring your BC care card and extended medical card ( if you have one) so we can scan it and direct bill for you If you have a work safe or ICBC claim try to bring all the information pertaining to your accident, such as:

a. Date of injury
b. Claim number
c. Name of case manager

Wear comfortable loose fitting clothing to ensure the physiotherapist can reach the area they will be assessing and treating. For example if you have a knee problem, wear shorts or loose sweatpants so the therapist can fully reach the area. If you don’t have the proper attire, don’t worry! We carry T-shirts, shorts and gowns of all sizes that we lend to clients.


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1. What will happen during my first visit?

A number of things will happen during your first visit. Here are a number of things you can expect/to do to prepare. First of all try and arrive 10-15 minutes early so you have time to fill out paperwork and sort out your insurance. The first appointment may involve treatment, but will mostly consist of the physiotherapist assessing you and your problem. The physiotherapist may ask you about:
a. Your current problem
b. The amount of pain you are in
c. Your medical history
d. The impact this has on your daily activities
e. The impact this has on your job

Following this, the physiotherapist may objectively evaluate you, which may consist of:

a. Palpation: They will touch around the area of the pain/problem. This helps the check tenderness, swelling, soft tissue integrity, tissue temperature and inflammation
b. Range of Motion: They will move the affected joint to check for the quality of movement and any restrictions
c. Muscle Testing: They may check for strength and the quality of the muscle contraction, noting pain and weaknesses.

All of these assessments will help the physiotherapist make an informed decision as to how severe the injury is, what kind of treatment is needed and how often you should be coming back.

2. How long will the appointment last?

The first visit, or assessment, with a physiotherapist will last anywhere from 40 to 60 minutes. Make sure you schedule at least 60 minutes out of your to ensure that there is enough time to assess you properly.

All following appointments are usually scheduled for 20-30 minutes. Depending on your issue and how much time the physiotherapist needs with you, following appointments may be scheduled for 40-50 minutes.

3. How many appointments will I need?

Every person and every injury is different and there is no set amount of time that can be assigned to a person. The severity of your injury and the amount of pain you have are all factors that the physiotherapist will take into consideration when looking to book further appointments. This could present itself as weekly appointments, bi-weekly appointments or appointments once a month.

4. What types of treatment will I receive?

At evergreen physiotherapy we offer a variety of treatments that vary from person to person. The physiotherapist will assess you and treat you according to your problem. This could be a range of treatments. To find out more visit our services page.